Returns & Exchanges
At Lugg, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn and tagged items. If your new fashion piece isn't the perfect fit, we are here to help you find an alternative or provide a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Track
Take your package to the nearest authorized shipping location and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing